Calling from Vietnam?
If you have a Jetstar Airways (JQ), Jetstar Asia (3K) and Jetstar Japan (GK) booking, choose one of the numbers below:
Temporary reduction in contact centre hours: Due to the COVID-19 crisis, our English contact centre is now available 7 days a week from 8am – 8pm.
| 121010020 | Mobifone Corporation Network, Mon-Sun (toll-free, English only) |
| 12280015 | Viettel Group Network, Mon-Sun (toll-free, English only) |
| 120852212 | VNPT/ Vinaphone Network, Mon-Sun (toll-free, English only) |
Please use the correct phone number for your network.
If you have a Pacific Airlines booking, contact them for help on 19001550 or visit www.pacificairlines.com.vn opens in new window.
All contact numbers
Temporary reduction in contact centre hours: Due to the COVID-19 crisis, our English contact centre is now available 7 days a week from 8am – 8pm.
| AUSTRALIA | |
| 131 538 | charges apply, Monday to Sunday |
| CAMBODIA | |
| Phnom Penh | |
| +855 23 220 909 | Monday to Saturday 8.00am to 6.00pm (local time) |
| +613 9645 5999 | charges apply, Monday to Sunday |
| Siem Reap (Angkor Wat) | |
| +855 63 964 388 | Monday to Saturday 8.00am to 6.00pm (local time) |
| +613 9645 5999 | charges apply, Monday to Sunday |
| CHINA | |
| Mainland China | |
| 4001 201 260 | charges apply, Monday to Sunday |
| +613 9645 5999 | charges apply, Monday to Sunday |
| Hong Kong SAR | |
| +852 3192 7451 | charges apply, Monday to Sunday |
| +613 9645 5999 | charges apply, Monday to Sunday |
| Taiwan | |
| +00801 852 015 | charges apply, Monday to Sunday in English |
| +613 9645 5999 | charges apply, Monday to Sunday in English |
| FIJI | |
| 008 002 171 | Monday to Sunday |
| +613 9645 5999 | charges apply, Monday to Sunday |
| INDONESIA | |
| +613 9645 5999 | charges apply, in English, Monday to Sunday |
| JAPAN | |
| 0570 550 538 | press 2 for English, charges apply, Monday to Sunday 9.00am to 9.00pm (local time) |
| 050 3163 8538 | calling from a PHS device, charges apply, Monday to Sunday 9.00am to 9.00pm (local time) |
| MALAYSIA | |
| 1800 813 090 | charges apply, Monday to Sunday |
| +613 9645 5999 | charges apply, Monday to Sunday |
| MYANMAR | |
| +95 9 42111 6662 +95 9 42111 6663 |
Monday to Friday, 9.00am to 5.00pm (local time) |
| NEW ZEALAND | |
| +64 9975 9426 | charges apply, Monday to Sunday |
| 0800 800 995 | toll free from local landlines only, Monday to Sunday |
| PHILIPPINES | |
| 1800 1611 0280 | charges apply, in English, Monday to Sunday |
| +613 9645 5999 | charges apply, in English, Monday to Sunday |
| +632 8 396 6940 (Press 2) +63919 078 2673 +63977 240 2091 |
Monday to Friday (Reservations: 08:30am-05:30pm, Ticketing: 08:30am-05:00pm) |
| SINGAPORE | |
| +65 6499 9702 | charges apply, in English, Monday to Sunday |
| THAILAND | |
| 66 2267 5125 | charges apply, in English, Monday to Friday, 8:30am to 5:30pm (local time); Sunday, 8:30 to 12:30pm (local time) |
| 001 800 611 2957 | toll free, phone must be connected to CAT network, in English, Monday to Sunday |
| +613 9645 5999 | charges apply, in English, Monday to Sunday |
| USA | |
| 1866 397 8170 | toll free, in English, Monday to Sunday |
| +613 9645 5999 | charges apply, in English, Monday to Sunday |
| VIETNAM | |
| 121010020 | Mobifone Corporation Network, Mon-Sun (toll-free, English only) |
| 12280015 | Viettel Group Network, Mon-Sun (toll-free, English only) |
| 120852212 | VNPT/ Vinaphone Network, Mon-Sun (toll-free, English only) |
| Other Countries and Regions | |
| +613 9645 5999 | charges apply, Monday to Sunday |