Calling from Vietnam?

If you have a Jetstar Airways (JQ), Jetstar Asia (3K) and Jetstar Japan (GK) booking, choose one of the numbers below:

Temporary reduction in contact centre hours: Due to the COVID-19 crisis, our English contact centre is now available 7 days a week from 8am – 8pm.

121010020 Mobifone Corporation Network, Mon-Sun (toll-free, English only)
12280015 Viettel Group Network, Mon-Sun (toll-free, English only)
120852212 VNPT/ Vinaphone Network, Mon-Sun (toll-free, English only)

Please use the correct phone number for your network.

If you have a Pacific Airlines booking, contact them for help on 19001550 or visit www.pacificairlines.com.vn opens in new window.

All contact numbers

Temporary reduction in contact centre hours: Due to the COVID-19 crisis, our English contact centre is now available 7 days a week from 8am – 8pm.

AUSTRALIA
131 538 charges apply, Monday to Sunday
CAMBODIA
Phnom Penh
+855 23 220 909 Monday to Saturday 8.00am to 6.00pm (local time)
+613 9645 5999 charges apply, Monday to Sunday             
Siem Reap (Angkor Wat)
+855 63 964 388 Monday to Saturday 8.00am to 6.00pm (local time)
+613 9645 5999 charges apply, Monday to Sunday             
CHINA
Mainland China
4001 201 260 charges apply, Monday to Sunday
+613 9645 5999 charges apply, Monday to Sunday
Hong Kong SAR
+852 3192 7451 charges apply, Monday to Sunday  
+613 9645 5999 charges apply, Monday to Sunday
Taiwan
+00801 852 015 charges apply, Monday to Sunday in English
+613 9645 5999 charges apply, Monday to Sunday in English
FIJI
008 002 171 Monday to Sunday
+613 9645 5999 charges apply, Monday to Sunday
INDONESIA
+613 9645 5999 charges apply, in English, Monday to Sunday
JAPAN
0570 550 538 press 2 for English, charges apply, Monday to Sunday 9.00am to 9.00pm (local time)
050 3163 8538 calling from a PHS device, charges apply, Monday to Sunday 9.00am to 9.00pm (local time)
MALAYSIA
1800 813 090 charges apply, Monday to Sunday  
+613 9645 5999 charges apply, Monday to Sunday
MYANMAR
+95 9 42111 6662
+95 9 42111 6663
Monday to Friday, 9.00am to 5.00pm (local time)
NEW ZEALAND
+64 9975 9426 charges apply, Monday to Sunday
0800 800 995 toll free from local landlines only, Monday to Sunday  
PHILIPPINES
1800 1611 0280 charges apply, in English, Monday to Sunday  
+613 9645 5999 charges apply, in English, Monday to Sunday
+632 8 396 6940 (Press 2)
+63919 078 2673
+63977 240 2091
Monday to Friday (Reservations: 08:30am-05:30pm, Ticketing: 08:30am-05:00pm)
SINGAPORE
+65 6499 9702 charges apply, in English, Monday to Sunday             
THAILAND
66 2267 5125 charges apply, in English, Monday to Friday, 8:30am to 5:30pm (local time); Sunday, 8:30 to 12:30pm (local time)
001 800 611 2957 toll free, phone must be connected to CAT network, in English, Monday to Sunday  
+613 9645 5999 charges apply, in English, Monday to Sunday
USA
1866 397 8170 toll free, in English, Monday to Sunday  
+613 9645 5999 charges apply, in English, Monday to Sunday
VIETNAM
121010020 Mobifone Corporation Network, Mon-Sun (toll-free, English only)
12280015 Viettel Group Network, Mon-Sun (toll-free, English only)
120852212 VNPT/ Vinaphone Network, Mon-Sun (toll-free, English only)
Other Countries and Regions
+613 9645 5999 charges apply, Monday to Sunday
Jetstar corporate addresses