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Checked baggage

Add baggage at the time of booking and save

If you do need to travel with more than just carry-on Baggage, for a fee you’re able to add and customise the amount of checked baggage you require, when you make your booking. You can even choose the amount of checked baggage for each individual passenger and have different baggage amounts for each flight. This means you only purchase the baggage you need.


For Starter fares (including Plus or Max bundles), you’re able to select from 15kg to 40kg of checked baggage in 5kg increments, per passenger, per flight. The cheapest way to purchase checked baggage allowance is at the time of booking. Adding checked baggage after booking costs more at the airport, over the phone and through My Jetstar online.

Our Business Class fare includes 20kg of carry-on baggage and 30kg of checked baggage. If you require more, you can purchase up to 40kg (10kg extra) of checked baggage per passenger, per flight, when you make your booking.

Excess baggage charges after your initial booking

The cheapest way to purchase a checked baggage allowance is at the time of booking. If you need to add baggage after you have made your booking, this can be added for a higher fee through My Jetstar online or by calling Jetstar Reservations.

Excess baggage charges at the airport

If you have an Economy Starter fare (including Plus and Max bundles) and you have not purchased a checked baggage allowance and you have a bag to check in, you will need to upgrade to a 15kg at the airport. The following fees apply for a 15kg checked baggage allowance per passenger. Please be aware that further per kilo charges will apply to baggage in excess of 15kg and we can’t guarantee there will be enough space to carry extra baggage on your flight.

Port

AUD

NZD

USD

SGD

VND

THB

TWD

MYR

HKD

JPY

Domestic Australia and New Zealand

$70

$70

 

 

 

 

 

 

 

 

Domestic Vietnam

 

 

$18

 

360,000

 

 

 

 

 

Domestic Japan

2,000

Intra Asia

 

 

$40

$60

725,000

1,400

1,400

140

320

4,000

International to/from Australia

$160

$160

$160

$160

 

4,000

4,800

480

1,120

16,000

All charges above are inclusive of GST/VAT

All amounts will be charged in the local currency of the applicable airport.

If you have pre purchased checked baggage or your fare includes checked baggage, for every kg of checked baggage above your allowance, you will be charged a per kilo fee.

If you have a connecting fare that includes one Domestic flight and one International flight, you’ll be charged the international excess baggage rate applicable to your departure point, per kilo for every kg carried above your assigned checked baggage allowances for your whole journey.

The fees charged depend on your departure port.

Domestic excess baggage

  • Australia
    $15 AUD per kg
  • New Zealand
    $15 NZD per kg
  • Vietnam
    $2 USD per kg
  • Vietnam
    40,000 VND per kg
  • Japan
    500 JPY per kg

All charges above are inclusive of GST/VAT

All amounts will be charged in the local currency of the applicable airport.

Intra-Asia excess baggage

  • Singapore
    $20 SGD per kg
  • Thailand
    600 THB per kg
  • Indonesia
    $15 USD per kg
  • Malaysia
    50 MYR per kg

All charges above are inclusive of GST/VAT

All amounts will be charged in the local currency of the applicable airport.

International excess baggage

  • Singapore
    $25 SGD per kg
  • New Zealand
    $25 NZD per kg
  • Australia
    $25 AUD per kg
  • Japan
    1,500 Yen per kg

All charges above are inclusive of GST/VAT

All amounts will be charged in the local currency of the applicable airport.


All charges above are inclusive of GST/VAT

All amounts will be charged in the local currency of the applicable airport.

If you have a connecting fare that includes one Domestic flight and one International flight, you’ll be charged the international excess baggage rate applicable to your departure point, per kilo for every kg carried above your assigned checked baggage allowances for your whole journey.

Checked baggage rules

  • Make sure all baggage is packed appropriately before checking-in.
  • Each single item has to weigh less than 32kg and is subject to occupational health and safety requirements and aircraft limitations.
  • Passengers with bulky items, excess baggage or specific assistance needs should arrive at the airport as soon as check-in opens for your particular flight.
  • For passengers travelling with an infant, Jetstar carries accessories such as prams and portable cots, which are not counted as part of your baggage allowance.
  • Jetstar may refuse to carry any piece of baggage that does not comply with Jetstar’s policy.
  • For passengers travelling with a wheelchair, Jetstar allows you to check-in your wheelchair or mobility aid required for your use free of charge in addition to your checked baggage provided that:
    • Each piece does not exceed 32kg, except mobility equipment which can travel in the upright position in the free wheel mode (eg an electric wheelchair);
    • Items above 32kg which cannot travel in the upright position in free wheel mode must be carried as freight at standard freight rates;
    • The equipment must be for your own use and adhere to Jetstar’s aircraft wheelchair dimensions; and
    • Only one motorised/electric mobility aid may be checked-in as part of this allowance.

WHAT NOT TO INCLUDE IN CHECKED BAGGAGE

Fragile items, computers, money, valuable documents, business documents, electronics, passports and precious metals and stones. Fragile items, computers, money, valuable documents, business documents, electronics, passports and precious metals and stones.

These items could become damaged if they're included in your Checked Baggage and Jetstar will rely upon all available defences against any claim for damage, loss or destruction if this is the case.

BAGGAGE TRANSFER ON CONNECTING FLIGHTS

Unless otherwise advised, Jetstar does not provide flight connections, baggage transfer or check-in for multiple flights. If your itinerary includes multiple flights, it is your responsibility when making bookings to allow sufficient time between the first flights arrival and next flights departure. 

Jetstar does provide limited baggage connectivity on selected flights, where the connection is within the Recommended Connection Times. Please see our Flight Connections page for more information.

COMMERCIAL FREIGHT

Qantas Freight manages Jetstar’s international freight capacity. Contact Qantas Freight at www.qantasfreight.com

Australian air Express manages Jetstar’s Australia domestic freight capacity. Contact Australian air Express at www.aae.com.au

PETS

Unfortunately we are unable to accept reservations for pets on any of our aircraft.

If you would like to arrange transport for your pet, please contact the following transport services for more information:

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