An assistive device is any piece of equipment that assists a passenger with a disability in caring for themselves, walking, seeing, hearing, speaking, breathing or carrying out any other daily activity.

Common assistive devices include walking canes or frames, crutches, rollators, breathing support machines (such as a CPAP or BiPAP), medical devices (such as respirators and ventilators), hoists, shower chairs, commodes (toilet chairs), inflatable pressure cushions, and medications.

Only certain assistive devices can be carried in the aircraft cabin – such as walking canes and crutches.

Some assistive devices cannot be carried in the aircraft cabin at all – this includes wheelchairs, non-collapsible walking frames/rollators and hiking sticks and poles.

These items will need to be checked in. If you use a hiking stick or pole as an assistive device, you will need to travel with an additional or alternative assistive device that can be carried in the aircraft cabin, such as a walking cane.

You can also find out more about travelling with travel oxygen.

Booking and planning

Checking your assistive device in

The oversized item fees and excess baggage fees for checked baggage do not apply to assistive devices, so you can check in any number of assistive devices for your personal use free of charge.

You do not need to purchase an oversized item allowance or pay an excess baggage fee when making a booking for assistive devices for your personal use provided that the item fits within the dimensions outlined in our checked baggage restrictions.

If you have an assistive device in your checked baggage, you will be able to collect it in the baggage claim area.

Carrying your assistive device on board

Your carry-on baggage allowance depends on the type of fare purchased. Assistive devices do not count towards your carry-on baggage allowance and will be weighed separately to your carry-on baggage.

Items that do not meet the dimension requirements cannot be carried in the aircraft cabin. You may need to travel with an additional or alternative assistive device that can be carried in the aircraft cabin. If you have any questions about your specific assistive device, please contact us.

If you're travelling with medication, please pack all essential medication in your carry-on baggage, at least enough to last one week, so you can access your medication if you are unexpectedly separated from your checked baggage at any point.

If you’re taking your assistive device like a walking stick onboard your flight, you can bring it in addition to your carry-on baggage allowance at no extra charge provided that your assistive device:

  • Is for your personal use
  • Is in an appropriate bag and packed so that it can be easily removed from your carry-on baggage to be separately weighed by our staff
  • Can be carried and stowed in the overhead locker by you or an accompanying passenger

Different restrictions apply depending on if you need to use your assistive device on board. Here’s what you need to know if you’re:

Using your assistive device
on board
Bringing but not using your
assistive device on board
                    What you need to know
  All carry-on bags must be no bigger than 56cm (height) x 36cm (width) x 23cm (depth) All carry-on bags must be no bigger than 56cm (height) x 36cm (width) x 23cm (depth)
  Each item of carry-on baggage cannot exceed 10kg Each item of carry-on baggage cannot exceed 10kg
  There is no limit to the number of items you carry on board You can carry 2 items of baggage on board, including assistive devices in economy and 3 items of baggage in business class

 What you need to do before you fly
  Check if you need to obtain dangerous goods approval and make sure you submit it before you fly Check if you need to obtain dangerous goods approval and make sure you submit it before you fly
  Get medical clearance before the deadline on your form Contact us to let us know 48 hours in advance so we can make a note in your booking

On your flight

You are welcome to use crutches and walking canes during your flight once the seatbelt sign has been switched off.

If you have received medical clearance approval from Jetstar to use your battery-powered assistive device during your flight, you are welcome to do so.

If you have not received approval from Jetstar to use your battery powered assistive device, it will need to remain stowed in the overhead locker or under the seat in front of you during the flight.

Travelling on flights to and from the US

For flights to and from the US, there is no limit on the number of assistive devices allowed to be carried for customers with a disability and the assistive devices do not count towards the carry-on or checked baggage allowances.

Travelling on Jetstar Pacific (BL) flights – Jetstar Vietnam

Jetstar Pacific doesn’t accept any mobility aids or assistive devices, including travel oxygen, for carriage on the aircraft if they require dangerous goods approval.

Medical clearance

If you need to travel with extra oxygen for use during the flight or if you need to use your battery-powered assistive device (eg, CPAP) during your flight, you’ll need to complete a medical clearance form. Your medical clearance will need to be approved before the deadline on the form:

You must be able to use your assistive device on your own or travel with an accompanying passenger who can help you.

If you are travelling on a Jetstar Japan (GK) flight, you do not need medical clearance to use your battery-powered CPAP machine during your flight.

Insurance

We take all reasonable care with mobility aids and assistive devices, but please note our liability is limited for any damage caused during transit. You’ll need to make sure you have appropriate insurance to cover your device. For more information, please check our conditions of carriage.

View more FAQs