Fees and charges

Below are common fees and charges that are applicable for Jetstar flights.

Fee Type

Australian and New Zealand Domestic

Vietnamese Domestic

Japan Domestic

Intra
Asia

Short Haul International / Trans Tasman

Long Haul International

Refund Fee*

$50AUD/
NZD

400,000VND/
$20USD

3090JPY

$50SGD

$50AUD/
NZD

$50AUD/
NZD

Change fee - (via Jetstar.com)^

$45AUD/
NZD

330,000VND/
$15.5USD

3240JPY

$50SGD/
$40USD

$50AUD/
NZD

$75AUD/NZD

Change fee - (via Telephone Reservations, GDS, GSA or at Airports)^

$75AUD/
NZD

330,000VND/
$15.5USD

4320JPY

$70SGD/
$55USD

$85AUD/NZD

$100AUD/NZD

Call Centre Booking Fee

$32AUD/
NZD

645,000VND/
$32USD

2780JPY

$22SGD/
USD

$37AUD/
NZD

$42AUD/
NZD

Airport Booking Fee

$32AUD/
NZD

40,000VND/
$2USD

2780JPY

$22SGD/
USD

$37AUD/
NZD

$42AUD/
NZD

GSA Booking Fee*

$32AUD/
NZD

40,000VND/
$2USD

2780JPY

$22SGD/
USD

$37AUD/
NZD

$42AUD/
NZD

JetShop Booking Fee*

$32AUD/
NZD

40,000VND/
$2USD

2780JPY

$22SGD/
USD

$37AUD/
NZD

$42AUD/
NZD

 ^ Applies per passenger per flight

 * Applies per passenger per booking

Jetshop Booking Fee*: This fee applies to bookings made at Jetstar branded JetShop stores based in Jakarta, Surabaya, Hangzhou and Guangzhou.

GSA Booking Fee*: This fee applies to bookings made at Jetstar’s General Sales Agent offices, based in Malaysia, Cambodia, Philippines, Myanmar, Taiwan, Thailand, South Korea and Japan.

All amounts must be paid in the currency in which you made (or Jetstar recorded) your original Booking. These amounts may differ due to currency conversion.

Please see our Checked Baggage page for baggage related fees.

Booking and Service Fee

Jetstar charges a Booking and Service fee for some bookings completed online. For bookings made in Australian Dollars (AUD), Jetstar waives this Booking and Service Fee for all bookings paid for using Jetstar MasterCard, Jetstar Platinum MasterCard, Jetstar Vouchers, POLi and Direct Deposit (Direct Deposit is available up to 14 days prior to departure only). A Booking and Service Fee of $8.50AUD per passenger per domestic flight and $8.50-$12.50 per passenger per international flight applies for bookings completed with any other payment type. We actively encourage our customers to complete their bookings using one of the payment methods for which no Booking and Service Fee applies. For more information, see Payment Methods.

 Flight Definitions

  • Domestic Flights are flights that depart and arrive within the same country.
  • Short Haul International Flights are international flights that operate on either an A320 or A321 aircraft (excluding flights between Australia and New Zealand)
  • Long Haul International Flights are international flights that operate on an A330 or Boeing 787** aircraft.
  • Intra Asia flights are international flights that do not depart or arrive in Australia and operate on either an A320 or A321 aircraft.
  • Trans Tasman flights are flights that operate between Australia and New Zealand.

** Some Boeing 787 Dreamliner flights are subject to government and regulatory approval. For more information, please click here.

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