Our Fly Well program is a series of wellbeing measures designed to improve safety and help you feel comfortable about flying again.
Thank you for respecting each other and our team and helping us create a safe and positive environment for everyone.
On this page
Keeping you safe every step of your journey
Before you fly
Flying well starts before you even get to the airport. With all the key information at your fingertips from the get-go, you'll be better prepared for an enjoyable, hassle-free trip.
At the airport
From check in to boarding, we’ve introduced a number of health and safety measures to limit contact and provide extra peace of mind at the airport.
On the plane
Sit back, relax and rest assured: not only is the risk of in-flight transmission very low, but our onboard wellbeing measures are designed to further protect your health while flying.
How you can stay healthy when travelling
Here are a few simple actions you can take to stay healthy while travelling.
Wear a mask on board if required
Wash your hands regularly
Use hand sanitiser
Cover your sneeze or cough with your arm
Face masks: what you need to know
You must wear a face mask at the boarding gate and on board for:
- international flights whenever it is a government requirement for your destination
Please bring your own mask if required.
- Your face mask needs to cover your mouth and nose and fit securely.
- Your mask can be removed during eating and drinking, but please make sure it’s on when crew are in your area.
- Masks are not required if you're under 12 years of age or have a medical exemption.
Have you tested positive for COVID-19?
You should defer your travel plans if you have tested positive or you’re showing symptoms of COVID-19 in the week leading up to your flight.
Please contact us via Live Chat to discuss your options.
If your flights were booked through a travel agency or third-party website, please contact them directly.