• Information sent to you before you fly, so you know what to expect
  • Contactless check-in (either online or via our mobile App) is recommended
  • Social distancing measures, including sequenced boarding to minimise crowding
  • Contactless scanning of boarding passes further reducing shared contact
From June:
  • Hand sanitising stations throughout the terminal and progressively installed at departure gates where feasible.


Onboard the plane

  • Enhanced cleaning of aircraft with a disinfectant effective against Coronaviruses, with a focus on high contact areas – seats, seatbelts, overhead lockers, air vents and toilets
  • Modified inflight catering to minimise touchpoints for crew and customers
  • Customers asked to limit movement around the cabin, once seated
  • Our people are trained with the latest hygiene protocols
From June:
  • Masks provided to all passengers on each flight, while these are not mandatory from a safety point of view, they are recommended to be worn in the interests of everyone’s peace-of-mind. You can bring your own mask if you would prefer
  • Sanitising wipes available to you to wipe down seat belts, trays and armrests yourself, if you’d like
Once onboard the plane, the risk of inflight transmission is extremely low.

Quality air filtration: The air conditioning systems of all Jetstar aircraft are already fitted with hospital-grade HEPA filters, which remove 99.9% of all particles including viruses. The air inside the cabin is also refreshed every few minutes, ensuring the highest possible quality of cabin air.

Configuration of the aircraft: The seats and galley act as a natural barrier and people are not seated face-to-face.

Reduced food and beverage offering: We’ll be looking at how we reintroduce this in the coming months to ensure enjoyable travel experiences whilst maintaining the highest level of health and safety.

Watch to learn more about our new health and safety measures