Your health and safety is our highest priority. Our Fly Well program is a series of wellbeing measures designed to improve safety and help you feel comfortable about flying again.
Thank you for respecting each other and our team and helping us create a safe and positive environment for everyone.
On this page
Keeping you safe every step of your journey
Before you fly
Flying well starts before you even get to the airport. With all the key information at your fingertips from the get-go, you'll be better prepared for an enjoyable, hassle-free trip.
At the airport
Your experience at the airport will be a little different to what you’re used to, due to changes we’ve made to safeguard your health all the way to the departure gate. We try to make sure the Fly Well measures are in use at all destinations on the Jetstar network, but at smaller airports, some may not be possible.
At the boarding gate
Fly Well has got you covered at the boarding gate too, with new measures to make boarding as smooth and safe as possible.
On the plane
Sit back, relax and rest assured: not only is the risk of in-flight transmission very low, but our suite of onboard wellbeing measures are designed to further protect your health while flying.
How you can stay healthy when travelling
Here are a few simple actions you can take to stay healthy while travelling.
Wear a mask on board
Wash your hands regularly
Use hand sanitiser
Cover your sneeze or cough with your arm
Face masks: what you need to know
You must wear a face mask whenever it's a government requirement for your destination, so please bring your own mask.
- Your face mask needs to cover your mouth and nose and fit securely.
- Masks are not required if you're under 12 years of age or have a medical exemption.
Domestic flights in Australia and New Zealand
You must wear a face mask at the boarding gate and on all Jetstar domestic flights.
Your mask can be removed during eating and drinking, but please make sure it’s on when crew are in your area.
International flights to and from Australia
You're required to wear a mask on all international flights to Australia.
You must also wear a face mask at the boarding gate and on all Jetstar international flights where it’s a government requirement for your destination.
For Jetstar flights to and from Singapore, masks are mandatory onboard unless you’re under 6 years old.
If you’re feeling unwell
You should defer your travel plans if you’re feeling unwell and experiencing COVID-19 symptoms in the week leading up to your flight.
Other reasons to defer travel:
- you’ve tested positive for COVID-19
- you've been in close contact with someone who has tested positive.
Please contact us via Live Chat to discuss your options.
If your flights were booked through a travel agency or third-party website, please contact them directly.