Planning a trip at the moment can be tricky. A border that’s open one week can be closed the next – then back open again. So we’re giving you some extra flex (and some extra peace of mind) when you book a flight with us.
If you booked domestic or international flight/s through jetstar.com between 17 September and 31 December 2021:
If you decide to change the date of your travel, we’ll waive the change fee as part of our Fly Flexible campaign. When you’re ready to rebook, you’ll need to cover any Fare Difference in your new booking, and you will need to make the change before your flight opens for check-in at the airport.
This offer applies for travel until 30 June 2023 on any Jetstar Airways (JQ) domestic or international flight.
Head to Manage Booking to choose your new flight or make other changes to your booking.
If you booked your flight/s through jetstar.com before 17 September 2021:
If you’d like to make changes to your booking, you can change the time or date of your flight online at Manage Booking. Your standard fare rules will apply.
FareCredit: for when flexibility matters
When you’re booking selected flights on Jetstar.com, you’ll have the option of purchasing FareCredit when you are finalising your payment.
FareCredit lets you cancel your booking for any reason and get a FareCredit voucher for the value of your fare (plus any in-flight extras). You can cancel your trip for any reason (even if you’ve checked in online) until airport check-in opens for that flight.
You can buy it to cover your whole booking or just one flight if you’re certain about the rest. Once added, FareCredit will apply to all passengers on the selected flight.
FareCredit is not available when part of the trip involves a zero dollar journey (e.g. Return for Free or Kids Fly Free).
To cancel your booking go to Manage booking. For bookings where not all passengers want to cancel, call the Jetstar Contact Centre.
See the FareCredit credit voucher full terms and conditions for full details.
FareCredit is not available when part of the trip involves a zero dollar journey (e.g. Return for Free or Kids Fly Free). See the FareCredit credit voucher full terms and conditions for full details.
Plans put on hold by COVID-19 border restrictions*?
Don’t worry – we’ll help you out. You’ll always be eligible for a credit voucher for the full value of your flight booking if your domestic or international flight is cancelled or affected* by border restriction changes. For more info, see Jetstar credit vouchers for bookings impacted by COVID-19.
Depending on the circumstances, cash refunds or free changes to flight dates or times might also be available. Ts and Cs apply. See below for details on how to access your credit voucher.
*‘Affected by border restrictions’ means any Jetstar flight that is scheduled to depart to or from a destination, during the period of restrictions or within seven days of travel where the time period has not been defined, that:
- can’t be accessed due to border closure or lockdown impacting travel between destinations listed in the booking
- would have been a gateway for onward travel that can no longer go ahead because of a border closure or lockdown impacting travel between destinations listed in the booking
- has introduced different quarantine, entry or testing requirements to when the booking was made
- has restrictions in place that would require you to quarantine before returning home
- has restrictions in place that would require you to quarantine once you’ve returned home.
If you have a Jetstar Holidays booking affected by border restrictions only the value of the flight on your booking will be included in your credit voucher. To work out what options are available to you for the hotel part of your booking, you must contact the Jetstar Holidays team.
What if my flight is cancelled?
If your upcoming flight is cancelled, we will contact you directly to advise you about your available options. These may include a free date / time change, a credit voucher to the full value of the unused/untravelled flights, or a cash refund depending on the circumstances of the cancellation.
What if I can’t travel due to border restrictions?
If you booked on jetstar.com and your upcoming flight is affected by a border closure or lockdown impacting travel between the destinations listed in the booking, you will be eligible for a credit voucher for the full value of your booking. Depending on the circumstances, cash refunds or free changes to flight dates or times might also be available. The easiest way to make changes to your booking is often at Manage Booking. If you can’t see options available to you, please contact us. Alternatively, you may want to wait as flights may be cancelled and additional options may be available which, depending on the circumstances, may include cash refunds or free changes to flight dates or times.
If you made your booking through a travel agent or third-party website (eg Webjet, Skyscanner, etc), you will need to contact the company you made your booking through for help.
Travel within Australia
As state and territory border restrictions gradually ease with increased vaccination rates across the country, our domestic schedule will ramp up accordingly. However, even as domestic travel opens up, please always check our travel alerts page for the latest updates regarding any entry and quarantine restrictions.
We are preparing to gradually start flying internationally again from mid-December 2021, with our plans linked to the vaccination rollout in Australia and key overseas markets.
Currently, Australia is on track to reach the Federal Government’s 80 per cent vaccination threshold in December 2021. Once this happens, international borders are expected to start opening up to us.
Initially, Jetstar flights from Australia will be to COVID-safe destinations with travel bubble status. For example, flights between Australia and New Zealand are now on sale for travel from mid-December 2021, based on the assumption that the two-way bubble will have restarted by then.
From April 2022, we anticipate that the rest of our international network will open up. Of course, if the vaccination rollout does not proceed as expected, we’ll adjust our restart plans accordingly and keep our customers updated.
Please remember that when international travel restarts, it will be different to what we’re used to. Many countries (including Australia) will have implemented new measures in response to COVID-19, including additional health and safety protocols.
Before booking and before you fly, be sure to check the latest government travel requirements. These may include mandatory health declarations, mandatory vaccination, negative COVID-19 tests, use of face masks, entry permits, pre-approval and quarantine (possibly at your own expense), or you could be denied entry.
And of course, after so long between overseas trips, your passport may have expired. Please check its validity well before you’re due to depart, in case you need to renew it. Please note that most countries require passports to have at least six months validity remaining.
Jetstar Asia (3K) and Jetstar Japan (GK)
Jetstar Asia and Jetstar Japan are currently operating reduced schedules, in accordance with regional border restrictions. Please check their travel alerts pages for the latest updates.