With travel restrictions changing regularly at the moment, we know you’ll need flexibility around your travel plans. Check your options here, starting with our FareCredit product.
I want to make a new booking but I need flexibility
When you’re booking selected flights on Jetstar.com, you’ll have the option of purchasing a product called FareCredit when you are finalising your payment. FareCredit lets you cancel your booking for any reason and get a FareCredit voucher for the value of your fare (plus any in-flight extras).
Please note, FareCredit is not available when part of the trip involves a zero dollar journey (e.g. Return for Free or Kids Fly Free).
You can buy it to cover your whole booking or just one flight if you’re certain about the rest. Once added, FareCredit will apply to all passengers on the selected flight.
How do I use a FareCredit voucher?
You can cancel your trip for any reason (even if you’ve checked in online) until airport check-in opens for that flight.
To cancel go to Manage booking. For bookings where not all passengers want to cancel, call the Jetstar Contact Centre.
See the FareCredit credit voucher full terms and conditions for full details
In some circumstances you may be entitled to a refund or alternative flight under local law or Conditions of Carriage.
My travel plans have changed – what are my options?
Jetstar Airways (JQ)
If you booked domestic flight/s through jetstar.com between 21 May and 15 November 2020 (extended from 30 September):
If you decide to change the date of your travel, we’ll waive the change fee as part of our Fly Flexible campaign. When you’re ready to rebook, you’ll need to cover any Fare Difference in your new booking, and you will need to make the change before your flight opens for check-in at the airport.
This offer applies for travel between 12 June and 15 December 2020 (extended from 30 November) on any Jetstar Airways (JQ) domestic flights within Australia. If you have both a domestic and international flight on your itinerary, a Change Fee will apply.
Head to Manage Booking opens in new window to choose your new flight or make other changes to your booking.
If you booked your flight/s through jetstar.com before 21 May 2020:
If you booked your holiday through a travel agent
If you made your booking through a travel agent or third-party website (eg Webjet, Skyscanner, etc), you will need to contact the company you made your booking through for help.
What if my flight is cancelled?
If your upcoming flight is cancelled, we will contact you directly to advise you about your available options.
These may include a free date/time move, a credit voucher to the full value of the unused/untravelled flights, or a refund.
Please note, a cash refund is only available where:
- your flight has been cancelled due to events within our control and you have not been provided an alternative flight or the alternative flight we’ve provided you departs more than 3 hours before or after your originally scheduled departure time; or
- the fare rules applicable to your booking offer it (eg. if you've booked a Business Max bundle)
I want to travel within Australia – can I?
We understand that lots of people are eager to visit family and friends or even plan a holiday. Please keep up to date with travel restrictions across Australia, as they are constantly changing. Also note there are various government-imposed entry and quarantine restrictions that apply across states and territories. Please review the below border restriction information at the links above to ensure you can meet the conditions of entry
We have adjusted our schedule in response to changed state and territory border restrictions and in response to current demand. You can book these flights on jetstar.com.
Of course, if/when the state governments make further changes to their travel restrictions, our schedule may change accordingly. If we make a change to your flight or your flight is cancelled, we will contact you with alternative options. For the latest updates regarding state and territory government-imposed entry and quarantine restrictions, please check our travel alerts page.
I still want or need to travel between Australia and New Zealand – can I?
We are currently operating three flights per week between Sydney and Auckland.
Before booking, be sure to check the latest Australian opens in new window and New Zealand opens in new window government travel requirements, which may include mandatory health declarations, entry permits, pre-approval and quarantine (possibly at your own expense), or you could be denied entry. Please also check if your passport is still valid or not going to expire soon.Please note it is mandatory to wear a face mask during boarding and throughout your flight between Australia and New Zealand.
Travel from Australia to New Zealand
If you're travelling from Sydney to Auckland, restrictions remain in place. Please ensure you meet the Australian government requirements opens in new window to depart Australia and the New Zealand government requirements opens in new window to enter New Zealand.
If you are eligible for travel, the following requirements apply:
- To travel on a flight, please visit the Managed Isolation Quarantine Government website opens in new window to register for a Managed Isolation Allocation System Voucher, which you’ll need at check in. You will have to quarantine for 14 days upon arrival in New Zealand.
- There is a hotel quarantine cap in New Zealand.If you're unable to secure a hotel voucher, you'll need to defer your travel plans.
- If you’re in Victoria and are booked to travel to New Zealand through Sydney, you will have to quarantine in New South Wales for 14 days before departing.
- If you've arrived in Sydney from another flight, it must have originated within Australia.
Travel from New Zealand to Australia
If you're travelling from Auckland to Sydney, you won't need to quarantine on arrival, provided you are eligible for travel and can meet the following requirements:
- To travel on a flight, you’ll need to have spent at least 14 days in New Zealand prior to your date of travel, and not have been in an area designated as a COVID-19 hotspot. The Australian Government is defining a hotspot using a three-day rolling average of three locally acquired cases per day
- You will need to complete an electronic health declaration opens in new window prior to travelling
- You are not transiting from an international flight.
- Further travel requirements may apply. Before booking, please ensure you check the latest New Zealand opens in new window and Australian opens in new window government travel requirements.
I still want or need to travel elsewhere overseas – can I?
The Prime Minister has flagged an extension to international travel restrictions and quarantine for travellers arriving back into Australia. We are currently reviewing our operations and further cancellations are likely. We will let you know if your flight is impacted and provide you with options.
Please visit our travel alerts page for the latest updates regarding international travel.
Jetstar Asia (3K) and Jetstar Japan (GK)
Jetstar Asia and Jetstar Japan are currently operating reduced schedules, in accordance with regional border restrictions. Please check their travel alerts pages for the latest updates.