Holiday Packages

As continues to impact our customers' travel plans, we understand you may need to change or cancel your booking with us. We're here to help but ask that you read the following information before contacting us, so we can serve you as quickly and efficiently as possible.

Due to the high volume of customer queries, we’re prioritising them based on departure date.

Thank you so much for your patience during this challenging time.

Call centre temporarily unavailable

The Holidays Contact Centre phone line is currently not operating due to government restrictions. We’re working hard to get back up and running but in the meantime, you can reach our team through Live Chat.

Live Chat

If you need to, you can chat with us online about your booking. To find out more or if you require urgent assistance, please click the button at the bottom of this page to speak to one of our agents.

Please also check out our COVID-19 FAQs page, which may help you find information you need.

We're dealing with exceptionally high levels of customer enquiries, so you may have to wait for some time before your live chat starts – but please hang in there. A member of the live chat team will help you as soon as they can. If you’re not travelling within the next week, it might be worth trying again a bit later. Thank you!

Live Chat

9am – 6pm, Sat & Sun

8am – 8pm, Mon - Fri

If you’ve already contacted us via a form

A member of our team will respond as soon as possible. Please bear with us – we’ll be in touch when we can, and appreciate your patience at this time.