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Here's how to get in contact with us, online or via our contact centre.
Please review the FAQs before getting in touch with our team.

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Here are some recommended information and links:
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Chat to our team online

We strongly encourage only those customers staying within the next 7 days to contact us on Live Chat if needed.Need help with your Jetstar Hotels booking? Chat with a member of our customer service team.8:30am - 5:30pm (AEDT/AEST)Monday to Sunday
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Call our customer services team

We strongly encourage only those customers staying within the next 7 days to contact us if needed.8:30am - 5:30pm (AEDT/AEST)Monday to Sunday
1300 722 327
Outside Australia: +61 2 8059 0181
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Email us

Get in touch with our team if you have questions about your Jetstar Hotels booking, would like to give feedback about your experience and more.
Email us
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Qantas Group Accommodation partner services

Contact us for support with the supplier extranet, reservations, or if you would like to become part of the network of hotels on the Jetstar website.
8:30am - 5:30pm (AEDT/AEST)Monday to Sunday
1300 558 610
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Important information
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±Qantas Frequent Flyer members can redeem Qantas Points when booking hotel accommodation through jetstar.com/hotels, using Points Plus Pay. Members cannot redeem points for additional charges paid to the hotel for extras (including cots, breakfasts and other incidentals) on check-in or check-out (as applicable). Points Plus Pay allows you to choose the number of Qantas Points you redeem above the specified minimum level of 5,000 and pay for the remainder of the booking value with an Accepted Payment Card (including VISA, Mastercard or American Express).  View full terms and conditions here.
~ Saving is off the hotel's generally available rate for the same property, room type, days, inclusions and conditions. 
++ 500 bonus Qantas Points will be awarded to Qantas Frequent Flyer members who make their first Airbnb booking. Qantas Frequent Flyer members will earn 1 Qantas Point per A$1 spent for all Airbnb stays booked through jetstar.com/au/en/hotels.
Descriptions and ratings featured are based on information provided by hotels and/or other service providers, distinguished accordingly. Ratings are either self-assigned by the service provider or obtained through Expedia (displayed as circles ), or by independent third parties (displayed as stars ) Any facilities shown as included are subject to change by the service provider. Jetstar does not guarantee any particular standard or class of accommodation or other service provided by a third party.
† Includes fee payable in local currency direct to hotel. Prices in AUD are approx and based on today's exchange rate.
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