Skip Global Header to Content
book hotels and accommodation
  • Deals
  • Flights
  • Hotels
  • Holidays
  • Cars
book hotels and accommodation
DealsFlightsHotelsHolidaysCarsContactPrivacy & SecurityTerms of useFAQs

Jetstar contact us

Here's how to get in contact with us, online or via our contact centre.
Please review the FAQs before getting in touch with our team.

We are here to help

Here are some recommended information and links:
Browser icon

Chat to our team online

We strongly encourage only those customers staying within the next 7 days to contact us on Live Chat if needed.Need help with your Jetstar Hotels booking? Chat with a member of our customer service team.8:30am - 5:30pm (AEDT/AEST)Monday to Sunday
Headset icon

Call our customer services team

We strongly encourage only those customers staying within the next 7 days to contact us if needed.8:30am - 5:30pm (AEDT/AEST)Monday to Sunday
1300 722 327
Outside Australia: +61 2 8059 0181
Mail icon

Email us

Get in touch with our team if you have questions about your Jetstar Hotels booking, would like to give feedback about your experience and more.
Email us
Headset icon

Qantas Group Accomodation partner services

Contact us for support with the supplier extranet, reservations, or if you would like to become part of the network of hotels on the Jetstar website.
8:30am - 5:30pm (AEDT/AEST)Monday to Sunday
1300 558 610
Still didn't find what you were looking for?Browse our popular FAQ topics.
Booking QuestionsQantas Frequent Flyer CustomersPayments and ChangesChanges and CancellationsGeneral Enquiries and FeedbackVouchers
Important information
~ Saving is off the hotel's generally available rate for the same property, room type, days, inclusions and conditions. 
±Qantas Frequent Flyer members can redeem Qantas Points when booking hotel accommodation through, using Points Plus Pay. Members cannot redeem points for additional charges paid to the hotel for extras (including cots, breakfasts and other incidentals) on check-in or check-out (as applicable). Points Plus Pay allows you to choose the number of Qantas Points you redeem above the specified minimum level of 5,000 and pay for the remainder of the booking value with an Accepted Payment Card (including VISA, Mastercard or American Express).  View full terms and conditions here.
† Includes fee payable in local currency direct to hotel. Prices in AUD are approx and based on today's exchange rate.
Hotel ratings and reviews provided byTrip-Advisor Logo


HotelsHotel Deals

Follow us

Download the Jetstar appapp store icongoogle play icon
We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly.We pay respect to Elders past, present and emerging.
Privacy & Security
Jetstar Airways Pty Ltd. ABN: 33 069 720 243