Jetstar contact us
Here's how to get in contact with us, online or via our contact centre.
Customer Notice
For help on impacted travel, see frequently asked questions, COVID-19 travel information, and Government travel requirements.
Please review the FAQs before getting in touch with our team.Is your booking refundable?You can check the cancellation policy for your booking on the confirmation email you received when you originally made the booking.We recommend checking the latest status as some properties have changed booking status from non-refundable, to refundable in light of COVID-19. If your booking has a flexible cancellation period, please ensure you cancel within the specified timeframe to secure a refund.
We are here to help
Here are some recommended information and links:Chat to our team online
Call our customer services team
Outside Australia: +61 2 8059 0181
Email us
Qantas Group Accomodation partner services
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