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Here's how to get in contact with us, online or via our contact centre.
We are here to helpHere are some recommended information and links:
We strongly encourage only those customers staying within the next 7 days to contact us on Live Chat if needed.Need help with your Jetstar Hotels booking? Chat with a member of our customer service team.8:30am - 5:30pm (AEDT/AEST)Monday to Sunday
Chat to our team online
We strongly encourage only those customers staying within the next 7 days to contact us if needed.8:30am - 5:30pm (AEDT/AEST)Monday to Sunday
Call our customer services team
Outside Australia: +61 2 8059 0181
Get in touch with our team if you have questions about your Jetstar Hotels booking, would like to give feedback about your experience and more.
Contact us for support with the supplier extranet, reservations, or if you would like to become part of the network of hotels on the Jetstar website.
Qantas Group Accomodation partner services
8:30am - 5:30pm (AEDT/AEST)Monday to Sunday
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~ Saving is off the hotel's generally available rate for the same property, room type, days, inclusions and conditions.
±Qantas Frequent Flyer members can redeem Qantas Points when booking hotel accommodation through jetstar.com/hotels, using Points Plus Pay. Members cannot redeem points for additional charges paid to the hotel for extras (including cots, breakfasts and other incidentals) on check-in or check-out (as applicable). Points Plus Pay allows you to choose the number of Qantas Points you redeem above the specified minimum level of 5,000 and pay for the remainder of the booking value with an Accepted Payment Card (including VISA, Mastercard or American Express). View full terms and conditions here.
† Includes fee payable in local currency direct to hotel. Prices in AUD are approx and based on today's exchange rate.
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We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly.We pay respect to Elders past, present and emerging.
Jetstar Airways Pty Ltd. ABN: 33 069 720 243