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Jetstar contact us

Here's how to get in contact with us, online or via our contact centre.

Customer Notice

For help on impacted travel, see frequently asked questions, COVID-19 travel information, and Government travel requirements.
Please review the FAQs before getting in touch with our team.Is your booking refundable?You can check the cancellation policy for your booking on the confirmation email you received when you originally made the booking.We recommend checking the latest status as some properties have changed booking status from non-refundable, to refundable in light of COVID-19. If your booking has a flexible cancellation period, please ensure you cancel within the specified timeframe to secure a refund.

We are here to help

Here are some recommended information and links:
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Chat to our team online

We strongly encourage only those customers staying within the next 7 days to contact us on Live Chat if needed.Need help with your Jetstar Hotels booking? Chat with a member of our customer service team.8:30am - 5:30pm (AEDT/AEST)Monday to Sunday
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Call our customer services team

We strongly encourage only those customers staying within the next 7 days to contact us if needed.8:30am - 5:30pm (AEDT/AEST)Monday to Sunday
1300 722 327
Outside Australia: +61 2 8059 0181
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Email us

Get in touch with our team if you have questions about your Jetstar Hotels booking, would like to give feedback about your experience and more.
Email us
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Qantas Group Accomodation partner services

Contact us for support with the supplier extranet, reservations, or if you would like to become part of the network of hotels on the Jetstar website.
8:30am - 5:30pm (AEDT/AEST)Monday to Sunday
1300 558 610
Still didn't find what you were looking for?Browse our popular FAQ topics.
Booking QuestionsQantas Frequent Flyer CustomersPayments and ChangesChanges and CancellationsGeneral Enquiries and FeedbackVouchers
Important information
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± 30% better value is based on the value of a Point when using Points Plus Pay for Jetstar Hotels bookings through as compared to the value of a Point using Points Plus Pay for Jetstar Hotel bookings made prior to February 2022. 30% better value only applies to the points component of the booking.  
~ Saving is off the hotel's generally available rate for the same property, room type, days, inclusions and conditions. 
† Includes fee payable in local currency direct to hotel. Prices in AUD are approx and based on today's exchange rate.
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We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly.We pay respect to Elders past, present and emerging.
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Jetstar Airways Pty Ltd. ABN: 33 069 720 243