Jetstar contact us
Here's how to get in contact with us, online or via our contact centre.
Please review the FAQs before getting in touch with our team.Is your booking refundable?You can check the cancellation policy for your booking on the confirmation email you received when you originally made the booking.We recommend checking the latest status as some properties have changed booking status from non-refundable, to refundable in light of COVID-19. If your booking has a flexible cancellation period, please ensure you cancel within the specified timeframe to secure a refund.
We are here to helpHere are some recommended information and links:
We strongly encourage only those customers staying within the next 7 days to contact us on Live Chat if needed.Need help with your Jetstar Hotels booking? Chat with a member of our customer service team.8:30am - 5:30pm (AEDT/AEST)Monday to Sunday
Chat to our team online
We strongly encourage only those customers staying within the next 7 days to contact us if needed.8:30am - 5:30pm (AEDT/AEST)Monday to Sunday
Call our customer services team
Outside Australia: +61 2 8059 0181
Get in touch with our team if you have questions about your Jetstar Hotels booking, would like to give feedback about your experience and more.