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Frequently Asked Questions

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Booking QuestionsQantas Frequent Flyer CustomersPayments and ChangesChanges and CancellationsGeneral Enquiries and FeedbackVouchers

Booking Questions

Qantas Frequent Flyer Customers

Payments and Changes

Changes and Cancellations

General Enquiries and Feedback

Vouchers

Credit Vouchers

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Important information
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± 30% better value is based on the value of a Point when using Points Plus Pay for Jetstar Hotels bookings through jetstar.com/hotels as compared to the value of a Point using Points Plus Pay for Jetstar Hotel bookings made prior to February 2022. 30% better value only applies to the points component of the booking.  
~ Saving is off the hotel's generally available rate for the same property, room type, days, inclusions and conditions. 
† Includes fee payable in local currency direct to hotel. Prices in AUD are approx and based on today's exchange rate.
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