Contact Us

COVID-19 Important Information

Is your booking refundable?

You can check the cancellation policy for your booking on the confirmation email you received when you originally made the booking . If your booking has a flexible cancellation period, please ensure you cancel your booking within the specified timeframe in order to secure a refund.

Live chat

We strongly encourage only those customers staying within the next 7 days to contact us on Live Chat if needed.

Consider contacting us at another time if you’re travelling outside this period.

8:30am - 5:30pm (AEDT)

Monday to Friday

Call Jetstar Hotels

8:30am - 5:30pm (AEDT)

Monday to Sunday

1300 722 327
Outside Australia: +61 2 8059 0181
Or Email Us
Your Name (required)

Your booking reference is required for booking amendments, cancellations and claims

File types .jpg .png .gif. Max size 5MB

Do you have an Airbnb booking?

1000 characters remaining