Jetstar’s Trade Support team is dedicated to providing quality support to our travel industry partners. All trade support queries are now serviced by live chat, rather than email. It’s the quickest and easiest way to get in touch with our Trade Support team. Before starting a live chat, please have your booking reference/s and any relevant supporting documentation ready for upload. The team is trained in the areas of:

  • Agency registration
  • BSP settlement
  • Remuneration
  • Using the Agent Hub
  • Reporting subscriptions
  • Booking channels
  • Customer complaints/feedback
  • Any other questions?

    All our live chat agents are busy or unavailable, please try again later or email your request to

    For new booking creation or existing booking amendments, please call us:

    Jetstar Trade Support
    Point of Sale Phone Number Hours of Operation
    Australia 1300 042 394 0600-2030 AEST
    New Zealand 0800 284 510 0800-2230 NZST
    Singapore 800 852 9510 0400-1830 SGT
    Other +61 38668 8277 0800-2030 AEST

    Group bookings

    For group booking enquiries, contact us via the contact details on the Group bookings page.

    Non-trade bookings

    For all non-trade related enquires, head to Contact us.