Onboard the plane
A sanitising wipe is available upon request.
Enhanced cleaning. We’ve adopted even higher standards of cleaning on board, with a disinfectant effective against coronaviruses and a focus on frequently touched surfaces. Our team members are trained in the latest hygiene protocols
Quality air filtration: The air conditioning systems of all Jetstar aircraft are already fitted with hospital-grade HEPA filters, which remove 99.9% of all particles including viruses. The air inside the cabin is also refreshed every few minutes, ensuring the highest possible quality of cabin air.
Configuration of the aircraft: The seats and galley act as a natural barrier and people are not seated face-to-face.
Have you tested positive for COVID-19?
You should defer your travel plans if you have tested positive or you’re showing symptoms of COVID-19 in the week leading up to your flight.
Please contact us via Live Chat to discuss your options.
If your flights were booked through a travel agency or third-party website, contact these companies directly to discuss your options.
For more information, visit the Philippines Department of Health for their list of frequently asked questions.