Reception Hours Are
Sunday – Thursday: 7am – 9pm
Friday – Saturday: 7am – 11pm
If arriving outside of these hours please contact us on 03 5261 1500.
Check-in: 3pm
Check-out: 11am
You must be at least 18 years of age to check in and register for a room.
A valid government-issued identification and major credit card matching the name of the primary guest on the reservation is required at check-in. A pre-authorization in the amount of $100AUD is required at check-in in addition to any remaining balance is due at the time of check-in. Please contact the property for details. Any security deposits taken will be released upon check-out and can take up to 7-14 business days to reflect in your account.
The resort accepts Eftpos, Visa, MasterCard, American Express, and Discover credit cards, and cash. Pre-paid cards, checks and credit card authorization forms are not accepted.
Payments made by credit cards for bookings will incur a credit card service fee of 0.9% in addition to the amount payable.
Pets are not permitted.
No shows and early departures will not receive a refund. The entire balance (100%) will be forfeited.
You expressly understand and agree that the resort may charge your credit card for any violation of the resort’s Rules and Regulations, including but not limited to violations of the smoking and pet policies and any damages to your room or the resort caused by you or your guests. Any violation of the resort’s Rules and Regulations may result in additional fines and penalties, including but not limited to the right to remove you and your guests from the resort premises without a refund.
Bed types are request only and may not be honoured at the hotel if availability does not permit.